Getting Started
Welcome to the AnyDesk help center. Setting up your secure remote access software is designed to be straightforward and safe.
Your First Secure Connection
1. Open the AnyDesk app on both devices.
2. Enter the AnyDesk Address of the remote device into the "Remote Desk" field.
3. Click "Connect".
4. The remote user must accept the connection request, or you can use a strong password for safe unattended access.
Installation & Activation
You can run the AnyDesk app without installation for quick support, or install it permanently for full encrypted remote desktop connection integration.
Installing on Windows
After downloading, click the "Install AnyDesk on this device" link on the home screen. Follow the setup wizard to complete the installation and configure a password for unattended access.
Remote Connection Troubleshooting
If you are experiencing issues connecting your secure remote access software, check the following:
- Ensure both devices have an active internet connection.
- Check if a corporate firewall or antivirus is blocking the AnyDesk app.
- Verify that you are using the latest version of the software across your network.
Remote Desktop Issues
Display Problems
If the screen is black or lagging, try adjusting the visual quality settings in the session menu. Lowering the quality can improve performance on slow connections.
Audio Not Working
Ensure that audio transmission is enabled in the settings (Settings > Audio) on both the local and remote devices to ensure seamless functionality.
Frequently Asked Questions
Is AnyDesk free for personal use?
Yes, AnyDesk is free for personal, non-commercial use. For business use, a professional license is required.
How secure is the connection?
We use military-grade TLS 1.2 security and RSA 2048 asymmetric key exchange encryption to verify every connection, making it a highly secure remote access software.
Can I transfer files?
Yes, you can easily transfer files using the built-in file manager or via copy and paste, streamlining your secure file transfers.
News & Updates
Stay tuned for the latest updates regarding new features, security patches, and performance improvements for the AnyDesk app across all platforms.
About & Legal
Privacy Policy
We take your privacy seriously. All connections are encrypted and we do not store your session data on our servers.
Contact Us
If you need further assistance with your secure deployment, please contact our dedicated IT support team.